Terms and conditions

1. Definitions

In these terms we mean by:

• Veentjer: Veentjer Business Development, based at Jakob Israël de Haanstraat 10, 9745 DK Groningen, the Netherlands, registered with the Dutch Chamber of Commerce under number 86116843.
• Client: the business or person that enters into an agreement with Veentjer or receives a quote for one.
• Agreement: any arrangement between Veentjer and client for the delivery of services, such as building a website, advertising, dashboards and automation, or online visibility.
• Services: all work Veentjer carries out for the client.

2. Applicability

1. 1These terms apply to every quote, assignment and agreement between Veentjer and client, unless we agree otherwise in writing.
2. 2Any purchasing or other conditions of the client are expressly rejected.
3. 3If part of these terms is invalid, the remaining provisions still apply. For the invalid part we will together find a solution that stays as close as possible to the original intent.

3. Quotes and formation

1. 1Quotes from Veentjer are without obligation and valid for thirty days, unless stated otherwise.
2. 2An agreement is formed once the client approves a quote or proposal, in writing or by email, or once Veentjer begins the work with the client's consent.
3. 3Prices are in euros and exclusive of VAT, unless stated otherwise.
4. 4Obvious mistakes or clerical errors in a quote do not bind Veentjer.

4. Carrying out the assignment

1. 1Veentjer carries out the assignment to the best of its ability, as a best-efforts obligation. We commit to full effort, but cannot guarantee a specific result, such as an exact position in Google or a number of enquiries.
2. 2Any timelines given are a guideline and not a strict deadline, unless we expressly agree otherwise.
3. 3The client ensures Veentjer has all information, text, images, access and cooperation needed on time. If the work is delayed because this is missing, that is not for Veentjer's account.
4. 4Veentjer may have parts of the assignment carried out by third parties, for example for hosting or advertising platforms. These terms also apply to that work.

5. Changes and additional work

1. 1If the client wants to add or change something during the project that falls outside the original agreement, we discuss it as additional work.
2. 2Veentjer states in advance what the additional work costs and what it means for the planning, before we carry it out.
3. 3Additional work is charged separately based on the agreed rate.

6. Prices and payment

1. 1Unless agreed otherwise, Veentjer invoices after delivery or, for longer projects, in instalments as discussed.
2. 2The payment term is fourteen days from the invoice date.
3. 3For a subscription or ongoing service, Veentjer invoices periodically, usually monthly, in advance or in arrears as set out in the agreement.
4. 4If the client does not pay on time, they are in default by operation of law. From that point Veentjer may charge statutory commercial interest and reasonable collection costs.
5. 5In the event of a payment arrears, Veentjer may suspend the work or service until the outstanding invoices are paid, for example by pausing advertising or maintenance.

7. Subscriptions and ongoing services

For ongoing services such as online visibility, advertising management, hosting and maintenance, the following applies in addition:

1. 1A subscription starts on the agreed start date and then continues on a monthly basis.
2. 2Both parties can cancel the subscription monthly, with a notice period of one month against the end of a running month.
3. 3Cancellation can be done simply in writing or by email.
4. 4Amounts already paid for the current period are not refunded on cancellation.

8. Delivery and approval

1. 1On delivery of a website or other final result, the client is given the opportunity to review it.
2. 2If the client does not respond with specific comments within ten working days, the work is deemed approved.
3. 3Minor imperfections that do not hinder use are no reason to delay delivery or payment. We resolve those in consultation.

9. Hosting and maintenance

1. 1Veentjer provides hosting and maintenance only for websites that Veentjer built itself.
2. 2Under a hosting or maintenance subscription, Veentjer keeps the website online and up to date as described in the agreement.
3. 3For availability, Veentjer partly depends on external suppliers and cannot guarantee uninterrupted access. We make every effort to resolve outages as quickly as possible.

10. Intellectual property

1. 1As long as an assignment has not been paid in full, all rights to the delivered work remain with Veentjer.
2. 2After full payment, the client receives the right to use the delivered final result for the agreed purpose.
3. 3Underlying components such as third-party software, licences, fonts and imagery remain the property of their creators and are provided under their own terms.
4. 4Veentjer may use the work created as an example in its own portfolio and communications, unless we agree otherwise in writing.

11. Liability

1. 1Veentjer is only liable for direct damage resulting from an attributable failure.
2. 2Liability is limited per event to the amount invoiced for the relevant assignment. For ongoing services, the amount over the last three months applies.
3. 3Veentjer is not liable for indirect damage, such as lost revenue, loss of data or consequential damage.
4. 4Veentjer is not liable for problems arising from third-party services or platforms, such as hosting outages, changes at Google or Meta, or incorrect information supplied by the client.
5. 5These limitations do not apply if the damage results from intent or deliberate recklessness on the part of Veentjer.
6. 6The client must report damage as soon as possible, and no later than thirty days after discovery, in writing.

12. Force majeure

1. 1In the event of force majeure, Veentjer may suspend performance without being liable. Force majeure includes failure of internet, hosting or power, disruptions at suppliers and other circumstances beyond our control.
2. 2If the force majeure lasts longer than thirty days, both parties may terminate the agreement for the part not yet carried out. Work already delivered is then settled pro rata.

13. Confidentiality

Veentjer and client keep confidential information they receive from each other secret. We use that information only to carry out the assignment and do not share it with others without consent, unless the law requires it.

14. Term and termination

1. 1An assignment for a defined project ends once the work has been delivered and paid.
2. 2Both parties may terminate the agreement early if the other fails to meet its obligations even after a written notice of default.
3. 3Veentjer may terminate the agreement immediately if the client goes bankrupt, applies for suspension of payments or ceases its business.
4. 4On termination, the work carried out up to that point is settled.

15. Governing law and disputes

1. 1Dutch law applies to all agreements and to these terms.
2. 2If we cannot resolve a dispute together, we submit it to the competent court of the District Court of Noord-Nederland, location Groningen.